I'm having trouble logging on. What do I do?
Check that API Access is Enabled on your Basecamp account, then check other common problems listed at the bottom of the Enable API Access page.
Technical Issues
Why can't I login with SSL?
In order to get Project Recon to work with SSL, you'll need a Plus, Premium or Max Basecamp account and will need to turn on SSL in your Basecamp Settings (the last option at the bottom of your Settings tab if you are the Basecamp account owner):
In order to get Project Recon to work with SSL, you'll need a Plus, Premium or Max Basecamp account and will need to turn on SSL in your Basecamp Settings (the last option at the bottom of your Settings tab if you are the Basecamp account owner):
What should I do for an "Application has generated an exception that could not be handled" error?
This is an annoying, tough-to-debug generic error message. The first thing to check is that the .Net Framework 1.1 is installed (Control Panel > Add or Remove Programs, and look down the list for “Microsoft .Net Framework 1.1”). You might want to try reinstalling it, as a corrupt installation is a common cause of the “exception that could not be handled” error.
If that doesn’t work, follow this link for two other things you can check.
This is an annoying, tough-to-debug generic error message. The first thing to check is that the .Net Framework 1.1 is installed (Control Panel > Add or Remove Programs, and look down the list for “Microsoft .Net Framework 1.1”). You might want to try reinstalling it, as a corrupt installation is a common cause of the “exception that could not be handled” error.
If that doesn’t work, follow this link for two other things you can check.
What should I do for an "Error 403: Forbidden" error?
The most probably cause of a 403 error (especially in the Login dialog) is that you haven't enabled API Access. Project Recon used to suggest this and show a link to more information, but Basecamp slightly changed their error codes, so I'll need to update Project Recon's list of error messages.
The most probably cause of a 403 error (especially in the Login dialog) is that you haven't enabled API Access. Project Recon used to suggest this and show a link to more information, but Basecamp slightly changed their error codes, so I'll need to update Project Recon's list of error messages.
I am receiving a "not responding" error, what should I do?
If you see a "Not Responding" message (see screenshot below), check if your firewall or antivirus software has opened a separate window, asking whether to allow Project Recon to access the internet.
If you see a "Not Responding" message (see screenshot below), check if your firewall or antivirus software has opened a separate window, asking whether to allow Project Recon to access the internet.
Have a question that's not answered?
Email us at support@projectrecon.net.
Email us at support@projectrecon.net.